Most Companies Fail at Social Media

facebook no likeCompanies don’t get social media – ain’t it the truth. Social media is still relegated to a ‘function’ within a ‘division’  at many organizations, a somewhat mysterious bothersome marketing function that defies quantification.

The potential for social media to transform an organization, at minimal cost, is huge. It takes a different way of thinking, and a strategy – two things lacking in many social media programs. The skill set to merge social media with PR and marketing does not exist – and there is opportunity.  Social media has become over saturated and stale (like Facebook’s IPO?).  What’s the next wave?

Steve Nicholls gets it right and offers some guidance in Why Most Companies Fail at Social Media — Understanding the Three C’s. The three C’s are Content, Context, Conditions. An excerpt:

They view social media solely based on Facebook or Twitter Content, which they believe is just a marketing, PR and website function. But to be truly successful, social media needs to be implemented at the senior level and trickle down into the DNA of the entire organization as a core competence…. Having a holistic approach will maximize opportunities, eliminate risk and overcome the main obstacles which are, believe it or not, usually people problems, and not technological problems.

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Twitter vs Facebook Rap Battle Yo

Thanks to the creative maniacs in Chicago http://tastytrade.com

Occupy PR 2012

Occupy Wall StreetThe Occupy Movement is barely 3 1/2 months old but its impact and on politics and culture, and communication, is deep and far-reaching. The “Twitter Revolution” and the Arab Spring begat the youth confrontations in NYC, around the U.S. and the world. The Digital Revolution is evolving through surprising permutations.

Whatever their goals, whether this Movement  peters out or builds and adapts, the Occupy people know how to use the tools of technology, and the power of street theatre, to shape and drive  messages.

The Occupy Movement is the communication story of 2011 and it catapults us into a raucous, uncertain Presidential campaign in the U.S., an economic crisis gripping Europe, and Arab upheavals that continue. It’s an exhilarating and frightening time for communication.

Facebook is no longer a novelty. Neither is Twitter. LinkedIn has matured into the staid professional/social site that withstands fashion. What social communication platform will ascend in 2012? How do we get messages across when college students are willing to take to the streets and wear their arrests like proud badges?

It’s obvious and a cliche but story and personality prevail. PR people are often ignorant of what makes a story. They think that whatever drivel a client is flogging will interest a journalist or engage an audience.

This year I found that we have to think more creatively, like advertising and marketing people, and we need to take more risks to get client messages across. We have to create News Bureaus that push out content through multiple streams, textual, graphic, and video. We have to be nimble and aggressive. In other words, we have to think like the Occupy people.

I’m blown away by the Occupy rapid mobilizations, the live feeds, the news sites that are replicated throughout the world, printing a quality newspaper, dramatic photo ops. They have no leaders and no money but their communications structure beats million dollar PR campaigns hobbled by bureaucracy, ridiculously high professional fees, and an unwillingness to take risks. It should be a very interesting 2012 in PR.

My Fav Ask Obama Twitter Question

Ask Obama Twitter Question

Twittering Osama

A media alert went out just before 9:45 PM Eastern Time that the President would “address the nation” at 10:30. But a mere five minutes for the speech started, Keith Urbahn, the chief of staff for the former defense secretary Donald Rumsfeld, tweeted a bombshell: “So I’m told by a reputable person they have killed Osama Bin Laden. Hot damn.”