PR/Media Week in Review 04-19-2009

Quick takes on a beautiful NYC Sunday. The magnolia blooms are peaking.  

Mark Rose, Editor, PRBlogNews, Week in ReviewThe Domino’s fiasco dominated PR news last week as a couple of dweebs in a local pizza pit dramatized every body’s worst nightmare about fast food kitchens. Letterman or Jon Stewart couldn’t do a better parody of how to bomb a company with a YouTube video. The PR lessons from this will be amusing and possibly instructive, and you have to wonder how Domino’s can right its public image without addressing its core business. How much can PR gloss over cold greasy pizza?

In a hotel room in Richmond, VA, last Friday I caught the sorry spectacle of Ashton Kutcher spinning his 1M Twitter milestoneon Larry King like an entrepreneur with a new ice cream cone. Then P. Diddy joined him waxing about his deepness, his soul, his “Twitter DNA,” that gets zapped out to 800,000 or so followers in 140 characters or less. Finally, communication that doesn’t involve actual writing, where you can infiltrate 1 M Twitter minds with barely 15 seconds of sweat. If you don’t have to write, then you don’t have to think, and thinking is, you know, tiring and, you know, frustrating.  That’s why bloggers are abandoning their blogs in droves for the more efficient, less taxing Twitter, thus validating our worst impression of most bloggers.  See CNN Buys Twitter Account. Touring the historic areas of Richmond, VA, where Abraham Lincoln walked in to the capitol of the Confederacy, April 5, 1865, I wondered: isn’t the Gettysburg Address, with its taut, precise prose, its brevity – isn’t it perfect Twitter material? Would Lincoln Twitter if Lincoln could Twitter? Or, would he reject the Twitter Twaddle and the obvious manipulations of the Celeb Twitterati? 

Holy Tweeters: Church promotes social media during sermon. Leaders of a Charlotte North Carolina-area church told members to bring their phones and data devices to Church and Twitter during services. “We want to leverage everything that happens technologically in our culture to bring people closer to God and to each other,” said the Pastor, who also pointed out that “we have a real desire we have in our culture and in our city for a human connection.” Twitter brings you closer to God?

Barack Obama’s first 100 days are coming up April 29 and the stories are already cranking. See Reuters timeline and supporting text and photos. Obama is a news magnet, charismatic, quotable, and his communication agenda is unprecedented and revolutionary.  How do you support our continuing experiment in democracy with digital PR skills? See Communication, Transparency, Participation.

A big thank you to everybody at VCU Mass Communications and the students who came from several surrounding areas to PROmoting Success, Saturday, April 18, organized by the VCU PRSSA.  More on this in the next couple of days.

 Web Video of the week

The Domino’s Effect

Kristy Hammonds is having a very bad day. Not only is she featured in the nauseating Domino’s pizza YouTube video that threatens to torpedo the company, her name is prominently displayed as the person who ordered the video removed from YouTube. The video showed two dumb and dumber Domino’s workers, Hammonds being one of them, performing bodily functions on food before serving it to unsuspecting customers.

Mid-day yesterday, when I viewed the video, it had approximately 400,000 views. By the time it was yanked by Hammonds it was reportedly up to nearly a million views. TV news has excerpted grosser segments of the video on broadcasts and YouTubers, angered by Hammonds censorship, have replicated the video in various permutations to get around YouTube copyright barricades. 

 A spirited discussion on Ragan.com about the initially lame and remarkably dismissive response from Domino’s PR ( We “don’t want to put the candle out with a fire hose,” said the PR rep, explaining why they were not issuing a press release, a video or Twittering a response) escalated in the course of the day. Domino’s did not aggressively counter the video or reassure the public about their hygiene and food prep standards. They called the employees “idiots,” fired them and banned video cameras from their stores.

“Right now, it’s on Web sites and blogs. It’s not ABC, CNN or USA Today,” said Tim McIntyre, Domino’s VP of Communications. Big mistake. Virtually every major news outlet, including the ones McIntyre mentions, have reported this story. How could they not? It confirms everybody’s worst nightmare about what goes on in the kitchens of these fast food joints.

When Hammonds was arrested later in the day, things got worse. As reported by local news, Hammonds is a registered sex offender with a lengthy rap sheet (see first video below).

So, not only do we have serious questions about Domino’s food preparation standards, we question their hiring practices. Finally, Domino’s President Patrick Doyle issued his own YouTube video deploring the actions of Hammonds and her cohort (see last video below).  Doyle is appropriately indignant but he is not looking at the camera (connecting to his audience). Longer term issues, such as the quality of the product that Domino’s offers (see second video down), need to be addressed.

This is a cataclysmic event for the company. They can scurry about as if they are under attack or they can use the opportunity to reinvent themselves internally and in the eyes of the public. This all happened in 24 hours. Welcome to the world of online communication.

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