Occupy PR 2012

Occupy Wall StreetThe Occupy Movement is barely 3 1/2 months old but its impact and on politics and culture, and communication, is deep and far-reaching. The “Twitter Revolution” and the Arab Spring begat the youth confrontations in NYC, around the U.S. and the world. The Digital Revolution is evolving through surprising permutations.

Whatever their goals, whether this Movement  peters out or builds and adapts, the Occupy people know how to use the tools of technology, and the power of street theatre, to shape and drive  messages.

The Occupy Movement is the communication story of 2011 and it catapults us into a raucous, uncertain Presidential campaign in the U.S., an economic crisis gripping Europe, and Arab upheavals that continue. It’s an exhilarating and frightening time for communication.

Facebook is no longer a novelty. Neither is Twitter. LinkedIn has matured into the staid professional/social site that withstands fashion. What social communication platform will ascend in 2012? How do we get messages across when college students are willing to take to the streets and wear their arrests like proud badges?

It’s obvious and a cliche but story and personality prevail. PR people are often ignorant of what makes a story. They think that whatever drivel a client is flogging will interest a journalist or engage an audience.

This year I found that we have to think more creatively, like advertising and marketing people, and we need to take more risks to get client messages across. We have to create News Bureaus that push out content through multiple streams, textual, graphic, and video. We have to be nimble and aggressive. In other words, we have to think like the Occupy people.

I’m blown away by the Occupy rapid mobilizations, the live feeds, the news sites that are replicated throughout the world, printing a quality newspaper, dramatic photo ops. They have no leaders and no money but their communications structure beats million dollar PR campaigns hobbled by bureaucracy, ridiculously high professional fees, and an unwillingness to take risks. It should be a very interesting 2012 in PR.

PR Makes Me Sick

You Make Me Sick from pointlessbanter.net“Find out what the client wants and give it to them” – that was the mantra of my ex-boss (mentor?) who was a particular type of PR animal. We were aggressive publicists unencumbered by analysis of the news we were flogging or the real intentions or motivations of the client. The client, really, was beside the point. The point was that if you wanted to keep your job and move up the ladder you better get your client in the news.

Burson’s efforts to discredit Google on behalf of Facebook are not shocking. Bigger PR firms represent countries that kill their own people (Libya) and companies that are complicit in oppression and even murder (Blackwater).  Burson’s sudden attack of morality and conscience in repudiating its actions really makes me sick.

They do not say what their policies on transparency are, or how they would change in the future. A vague ‘PR statement’ is not what is needed here. Who does Burson’s PR? Aren’t they supposed to be specialists in ‘reputation management’? Well, their reputation right now is in the toilet. I would like to hear a full-throated, unencumbered apology and a line-by-line accounting of how they intend to change. Isn’t that what you counsel a client to do? Sometimes, PR makes me sick.

See Sleazy PR Firm Throws Scummy Facebook Under the Sordid Bus in TechCrunch.

Now that Facebook has come forward, we can confirm that we undertook an assignment for that client.

The client requested that its name be withheld on the grounds that it was merely asking to bring publicly available information to light and such information could then be independently and easily replicated by any media.  Any information brought to media attention raised fair questions, was in the public domain, and was in any event for the media to verify through independent sources.

Whatever the rationale, this was not at all standard operating procedure and is against our policies, and the assignment on those terms should have been declined. When talking to the media, we need to adhere to strict standards of transparency about clients, and this incident underscores the absolute importance of that principle. Burson Marsteller Statement

Egypt Cataclysm Can Reshape PR & Communication

Facebook in EgyptThe cataclysm of the last 15 days in Egypt should cause everybody in public relations, and any communications related field, to stop and reassess what they are doing. Although this story is far from over, in a little over two weeks the central tenet of the unchained Internet has been proven – that the free flow of information, regardless of physical or sociological boundaries, leads to a democratization of information and the liberation of repressive regimes. Twitter is mightier than the gun. We may not know where Egypt is headed, but as President Obama said, it can never go back to the way it was.

Day 14 of the revolution, yesterday, Google exec Wael Ghonim was freed. Ghonim launched the Facebook page that sparked a revolution. He was kidnapped, blindfolded, and held for 10 days. He was not aware that there had been deaths in the uprising, or how extensive it was. The Internet was shut down for a week but Twitter Warriors emerged (with the help of an inventive Google service called Speak2Tweet), and the world alternative media community coalesced to get the word out of Egypt.

Now there is euphoria in Independence Square, as Tahrir has been re-named, and a new order is emerging. The entire region, and the world, will deal with the repercussions. Heroes of this revolution are accompanied by @ symbol: @SandMonkey @RamyRaoof @Gsquare86 Hashtags have replaced AP newswire for news distribution from the front: #jan25 #egypt #tahrir.

This means that the front-line of communications is no longer determined by professionals, it is rising from the streets of repressive regimes. Necessity, invention, adaptability, determination, fluidity, creativity – these are attributes of Internet revolutionaries. PR professionals, in a corporate or agency environment, are trained to be the opposite. PR blogging is more about PR for PR, not breaking through to impact meaningful change or to engage in life-threatening communications campaigns.

Even if we are not fighting a revolution, or risking torture by posting a pic to yFrog, we need to learn to communicate like our livelihood depends on it. Technology only works if it is driven by conviction, words penetrate when they are driven by passion. These are the lessons from Egypt.

It is significant that China has blocked the word ‘Egypt’ from web searches. Propaganda is the great province of autocrats. When they are threatened they shut down the media and tightly control their story. The Eqypt battle now is largely a smackdown over PR messaging with the protesters proving to be much more skilled in the new order rapid fire, multi- channel news creation and distribution.

In the last few years journalists, disrupted by bloggers and social media, have been forced to re-invent their profession. They are now in front of the camera almost as much as they are behind it. Besides videos, they have to blog, Twitter, produce copy in 140 characters, a couple of paragraphs, as well as longer analytical pieces. Deadlines are minute-to-minute. If they work for a big media company, like News Corp., their copy could wind up in any number of publications, in print, online or mobile editions.

What PR agency is equipped to be that adaptable, creative and fast? The skill set of the new PR pro should roughly match the Twitter Warrior in Tahrir Square, or the journalists trying to file a story in a hostile environment. A Flip video cam is all you need to capture an event, a news conference, background and analysis – and propagate it through web sites, blogs, social media sites, etc. Ramy Raoff sent compelling live video from Tahrir via his mobile to the ‘bambuser’ web site. It doesn’t take heavy equipment or a big team to be a media pro these days. It takes imagination and courage.

I believe that all bloggers, Tweeters and social media mavens have an obligation to echo the chimes of freedom, no matter where they originate. That doesn’t mean we seek to meddle in the internal affairs of another country or try to bend that county to our way of doing things. It means we actively support the right of all people to communicate freely without boundaries. We’re communicators. It’s our responsibility to break down the barriers that divide us.

New York’s Funniest Reporter … Again

5th Annual New York’s Funniest Reporter Show Will Raise Money For Humane Society

5th Annual New York's Finniest Reporter Show to Benefit the Humane Society, Gotham Comedy Club, August 19, 2010

The 5th Annual New York’s Funniest Reporter Show is Thursday, August 19th at 6:00 pm at Gotham Comedy Club (208 West 23rd St).

It will feature eight media professionals each doing five minutes of stand up comedy in order to raise money for the Humane Society of New York . At the end of the night, a winner will be declared. (RELATED: See Media Comics Plunge PR Guy at Comedy Fest, PRBlogNews, 8/4/2007)

Appearing on the show this year will be: Wendy Diamond (Animal Fair Magazine), Cooper Lawrence (Cooper Lawrence Show), Ellis Henican (Fox News & Newsday), Meredith Daniels (Newsday), Lauren Sivan (Fox News), Marlaina Schiavo (CNN), and Robert George (New York Post). 2009 NYFR Winner Marianne Schaberg will be performing in the show but, will not be competing.

Judging the competition will be: Judith Regan (Sirius / XM), Jeffrey Gurian (Comedy Writer / Filmmaker), and Tasha Harris (Founder & Editor-In-Chief of StageTime Magazine). The show emcee will be comedian Ryan Reiss.

“In five short years, the show has become a New York tradition. We’ve been so honored to have over twenty six media professionals participate in the event and raise money for worthy charities.” Said New York’s Funniest Reporter Show Co-Producer, Ryan McCormick.

The cost of admission is $15 in advance and $20 at the door. To make a reservation, please call (212) 367-9000.

The 5th Annual New York’s Funniest Reporter competition is produced by Goldman McCormick Public Relations and is part of the 8th Annual New York City Underground Comedy Festival.

Since it’s inception in 2006, New York’s Funniest Reporter Show has featured over 26 media professionals performing stand up comedy in order to raise money for worthy charities that include Operation Uplink and the Humane Society of New York. Participants have come from: NBC, WPIX, Good Morning America, CBS, NY1, Fox News, Star Magazine, ABC, News 12, MSNBC, CNN, The Resident, New York Post, and New York Daily News.

For over 100 years, the Humane Society of New York has been a presence in New York City, caring for animals in need when illness, injury or homelessness strikes. In 1904 they were founded to protect the city’s horses against abuse. Members fought for laws to punish negligent owners and place watering troughs in streets and parks. As funds allowed the Society to expand, a free medical clinic and a small adoption center for cats and dogs was included. Today their hospital and their Vladimir Horowitz and Wanda Toscanini Horowitz Adoption Center help more than 34,000 dogs and cats annually, and their numbers continue to grow.

Content Grid Good PR Tool

The people at Eloqua are on to something.  Their new content marketing Infographic ‘The Content Grid‘ demonstrates what I’ve been talking about for a while – all communication can now be broken down into two broad components: content creation and content distribution.

When we understand that we are able to behave like news organizations that develop a story (a content element), and distribute it through multiple sites, print publications, Twitter teasers, Facebook, et al. This requires a new way of thinking that optimizes digital assets.

Eloqua Content Marketing Infographic - The Content Grid

Eloqua Content Marketing Infographic - The Content Grid

Corrupt Bloggers Kvetch – Where’s the Swag?

There’s a very revealing guest rant by professional ’lifestyle’ blogger Krizia in Pro Blogger: PR People Getting Pushier with Bloggers Since the Recession.

Krizia is perturbed that PRs are now asking questions about the value of all their free giveaways; the cash, the swag is drying up for product placement on Krizia’s EatSmartAgeSmart blog. Before bestowing gifts and favors PR people are asking pesky questions like: 

  • “How many unique users?”
  • “How many page views?”
  • “How fast can you get our review on your site?”
  • “Have you won any awards in the past?”
  • “Send us links to past reviews you’ve written.”
  • “What angle will you take with this feature?”

In other words, publicists were getting hip and demanding the same standards they apply to legitimate media. When we get a hit inthe Daily Newswe know the circulation, target readership, ad equivalent value – in print and on the web.  Why not with bloggers? 

EatSmartAgeSmart has all the markings of a commercial enterprise that treats ‘content’  like ad-filler. Where’s the PR value in editorial in an outlet that obviously crafts stories as thinly-disguised ads to pump individual blog traffic and ancillary business for a larger blog network? (see Glam Media description below).

I know this is beauty/fashion/lifestyle blah blah, and that’s the way it’s done in these industries. But these sprung-up-on-the-web media properties are competing with established, verified, legitimate media outlets that are converting their readers to the web.  If you’re a publicist you’ll choose mass media or Trade pubs before spending billable time on corrupt bloggers who publicly kvetch about the lack of swag coming from PRs. 

Blogger Relations – a credible pitch

A few days ago I got a perfect pitch. I hope Alex doesn’t mind if I reprint it verbatim here:

Hi Mark,

My name is Alex King and I’m the Director of Marketing at a small MIT startup called WebNotes. Thanks for your post on Mandy Stadtmiller- I just read her column and thought it was hysterical!

Anyways, my firm is building research tools for PR firms to help out with the daily news scan process and I was curious if you might be interested in writing about us. I’d love to show you a demo and even give you access to the software.

I hope all is well,
Alex

We did a Go-to-Meeting Demo. I asked questions and I signed up for the same two week free WebNotes Demo vailable to everybody. No free giveaway. No PR. No hustle. No quid pro quo. No money changing hands.

A couple of days after the Demo Alex followed up with email to see if I needed assistance.  Be professional, be personal, be persistent. In PR, media relations, blogger relations, bottomline, that’s all you can do. If you do that, you’re way ahead of the game.

EatSmartAgeSmart is in the Glam Media network.From the Glam Media site: Glam Media is the pioneer and global leader of Vertical Media—a revolutionary new media model that connects premium brand advertisers with millions of consumers with like-minded passions online through large and growing vertical content networks. With more than 1400 publishers worldwide, we cover the topics people are passionate about. We know how to find and engage these audiences with the right content at the right time—and brand advertisers are taking note. In the past year, 23 of the top 25 brand advertisers have engaged with passionate consumers on one of the Glam Media Networks. With a reach of 55 million unique monthly visitors in the US and more than 125 million uniques globally, it’s no wonder Glam Media is in the comScore Top 20 Web properties and a Top 10 AdWeek Display Ad Publisher.

PR/Media Week in Review 10-11-2009

New York Daily News David LettermanLetterman started the week on a guilt-trip with his wife about all the creepy things he has been doing, including ‘the women’ – not just ‘woman’ -  he has been sleeping with. His on air confession/campfire funny story was widely seen as a PR masterpiece but it was his subsequent stumbling and bumbling and fear – will I lose my job? Lose my marriage? – that played like a real life serial drama, fueled by media speculation, that boosted ratings and kept advertisers in place. Remember Johnny Carson also had brief – very brief – moments of on air intimacy, a breaching of the late night show game face, that played well.  It doesn’t help Letterman that the protagonist in this story, the would-be extortionist, has a pit-bull media hungry attorney who is avery aggressive about spinning ‘the rest of the story.’ Meanwhile,  Letterman is virtually muzzled by his position and, presumably, his wife. How many times can you say you’re sorry?  It’s been reported that Rubenstein is representing Letterman, of course. It’s now in the stage of PR for a highly-public legal case. Maureen Dowd nailed it in her op-ed column Men Behaving Madly.

Twitter the YankeesSo much of baseball is PR. On field quick interviews. Long, post-game press conferences. Crisis communication – the latest steroid story, moving a team to another city. New York is the media capital of the world and the Yankees are the #1 sports franchise in history and they have been supplying drama, making news, all season long and now big-time in the post season. Manager Joe Girardi calls Yankee Stadium, and by extension any ballpark the Yankees play in, ”the big stage.” We’ve been waiting for A-Rod take take his star turn on the big stage and this could be the year.

This year A-Rod has learned that despite the $25 million a year he gets to work, his pimary obligation is to HAVE FUN. He learned that from Mark Texeira, who is an aw-shucks, hard running, uncomplicated, un-pretty home run banger who is also a dazzling fielder – a guy who full-throttle loves playing baseball. And Texeira does all this for a measly $180 million over eight years, $2.5 million a year less than A-Rod. As long as the Yankees play like this, nobody will quibble over those salaries.

The real story is that you can now Twitter the Yankee game right from the MLB site. Always be Twittering, pitch to pitch, that great swell of Yankee tweets if you can’t pay $1,000 a ticket to be there in person.

This week we launched Who is Worth Following, a continuing PRBlogNews series based on random scans of intelligence, original thinking and personality in the PR blogosphere: #1 tomforemski - batting cleanup | #2 occamsrazr – the Leonard Cohen of PR bloggers | #3 #4 and #5 coming next week.

P.S. – There in no truth to the rumor that Barack Obama is up for the Cy Young Award, based on the pitch he threw out opening day.

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Hyatt PR Hell a Lesson in Open Media

Hyatt Hotels is making all the wrong moves in its PR disaster that is spreading across the country.

The Hyatt Regency Boston, the Hyatt Regency Cambridge, and the Hyatt Harborside fired 98 housekeepers on Aug. 31, replacing them with $8-an-hour employees from Hospitality Staffing Solutions. Many had been cleaning rooms at the chain’s hotels for more than 20 years and earned about $15 an hour.

The criticism unleashed at Hyatt Hotels has been unrelenting and merciless, fueled through social media channels.  The Consumerist, Executive Nomad, and the Harvard Business Review (Lessons From Hyatt: Simple Ways to Damage Your Brand)  have weighed in, along with national news outlets, since the story broke on Sept. 17. Facebook groups have cropped up to “Save the Hyatt 100.’ On Tuesday, Massachussetts Governor Deval Patrick threatened a government boycott of the hotel chain. Taxi drivers are boycotting Hyatt and the protests have spread to Chicago.

Hyatt originally stonewalled any inquiries into its actions. Lately they have become belligerent in fighting what they consider outside intrusions into their business affairs. Public relations cannot fix a company or right wrongs. In this case, top Hyatt executives who are calling the shots are doing deep damage to the brand and probably costing the company many millions over the pittance they are saving over the ’Hyatt 100.’ 

USA TODAY: Reader to Hyatt Hotels: “Shame on you” for outsourcing housekeepers

“I understand first-hand how difficult it is to manage through the current economic challenges without compounding the disruptions the times have caused,’’ Massachussetts Governor Deval Patrick wrote. “But surely there is some way to retain the jobs for your housekeeping staffs, as other hotels have done, and to work with them to help the company meet its current challenges, rather than tossing them out unceremoniously to fend for themselves while the people they trained take their jobs at barely livable wages.’’

Hyatt faces other challenges: Union workers stage sit-in to protest cuts to Hyatt’s health insurance coverage

LaFrances Rowell, 26, is taking chemotherapy for breast cancer and is supporting three children, ages 1, 2 and 7, but it was no question that she would join 194 other unionized hotel workers and their supporters in sitting in the street Thursday at the height of rush hour in front of the Park Hyatt hotel on North Michigan Avenue. The union workers are protesting Hyatt Corp.’s attempt to negotiate cuts in their health-insurance coverage. They also fear other hotels will follow Hyatt’s lead.

PRNewser Blames Victim in Mugging by Journo

Judith LedermanIt’s not quite on the scale of Ahmadinejad denying the holocaust, but PRNewser ganging up on a wounded PR pro smacks of waterboarding for a minor offense.  See Former Lord & Taylor Publicity Manager Confronts Forbes Reporter Via Blog

The thumbnail: Out of work PR pro Judith Lederman cooperated with a Forbes reporter on a story called When Work Doesn’t Pay For The Middle Class. She was either mis-quoted, taken out of context, or ‘un-quoted’ – treated badly by a reporter who basically used her to support his storyline (never happens, right?) – and she called the reporter out on her blog.

I immediately admire Judith for this. We get paid to be aggressive advocates for our clients – that sometimes means confronting the media. She is willing to do it publicly for her own news.  A legitimate blog post is treated as news by Google. She is using the power of her blog to be on par, in this instance, with Forbes. Maybe it’s because she’s willing to stand behind the courage of her own convictions, something you rarely see in the PR business, that so offends PRNewser.  What about all this warrants such snide editorializing. Does the author know the PR business?

There are a few things worth noting here. First, is it worthwhile to publicly challenge a reporter on your blog, and do any positive results come out of this practice? Second, if Lederman is looking for a PR job, what does it say about her PR skills that she couldn’t properly handle her own media relations and personal image? Yes, the reporter could have very well taken things out of context, but it was Lederman who agreed to have the conversation in the first place. Perhaps should would have been better served to decline the interview or at least halt it when she felt things weren’t going in the right direction? – By Joe Ciarallo, PRNewser, on Sep 18, 2009 09:47 AM

PR/Media Week in Review 05-24-2009

weekreview2Twitter scams are proliferating like wildfire on the Net- 100FOLLOWERS A DAY! they promise – and this one, TwitterTrafficMachine, a couple of bozos who say they invented a system to automatically increase your Twitter followers. mytweetfollowers.com is another one that automatically controls your Twitter with re-tweets to their site – @Stock_Tweets is having a hard time turning off those malicious auto-Tweets.

All this supports the false notion that hundreds or thousands of Twitter followers lends you credibility, popularity and the power to influence others. Twitter is easily manipulated and tends to gravitate toward the fleeting inane comment generated by obsessive compulsive Twits whose only purpose is to generate more followers, no matter who they are.

On the other hand – the media is really taking to Twitter and it is proving to be a viable alternative wire service.  Some journalists troll for sources through Twitter: APRealEstateLooking to interview someone who bought or sold a home in the Dallas metro area in April or May. Email asainz@ap.org. Some journalists, who have a conversational style and an underlying mission, manage to convey a real personality in 140 characters or less. My favorite is Nicholas Kristof:

profile imageNYTimesKristof @Kholmpartiet Poverty of spirit: people who express themselves not by personality but by displaying the latest i-Pod. 18:15 PM 19th May | NYTimesKristof It’s odd to return to the U.S. from African villages. So much wealth here, yet often accompanied by a poverty of spirit. 16:18 PM 19th May.

Twitter is also proving to be a resource for what journalists are thinking and doing: mattbish Had editorial lunch with JP Morgan ceo Jamie Dimon who was surprisingly upbeat (Matthew Bishop, The Economist). As one client astutely observed- journalists are now openly offering opinions trough social media.

The exploding popularity of Twitter and its usefulness as another information stream is forcing companies to hire in-house or freelance Twitterers. See NYTimes “Tweeting Your Way to a Job“. Wells Fargo is the latest to launch a customer service Twitter stream, complete with several real-life Twitter personalities who answer basic banking questions. Others in the banking business have jumped on the bandwagon: See USA Today story about customer service and banking on Twitter. 

JournalistTweets is the the first (claims Cision) Twitter journo aggregator. You can follow tweeting journalists according to segments - Business | Entertainment | Health | Technology

Follow me on Twitter: @markrose

More and more, my conversations with journalists includes a survey of the PR job market (can’t be worse than journalism!?). This week, editorialists and bloggers debated the blurring lines between public relations and journalism. See Reason magazine column arguing that PR could become the next investigative journalism| And there’s The 21st Century Journalist: PR by Day, Reporter by Night? by Renay San Miguel.

 NYPost: Portfolio.com taken over by American City Business Journals | Worth magazine re-launches June 1. See story here.

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